|Virtual Access ADSL Q&A|
Everyone Has Questions.
ADSL is a high-speed Internet service.
ADSL (Asynchronous Digital Subscriber Line) is the name of one type of broadband service, which is provided over your landline telephone (copper) line. ADSL allows you to use your phone and be online at the same time.
Broadband is a generic term that applies to a range of "faster than a modem" Internet products. These include cable, satellite and ADSL. ADSL is one type of broadband Internet access product.
ADSL operates on a standard phone line and can be used at the same time as other telephony devices. To do so, the Broadband modem and the telephony devices need to be shielded from each other. This is done with inline filters (also called microfilters) or a central splitter (also called a central filter).
Microfilters are small boxes that connect between the telephone socket and your telephone. One filter is required for each device that you connect to the phone line (apart from your ADSL modem, which doesn't need a filter).
When considering how many devices need to be filtered, don't forget to count these devices:
A Central Filter or Splitter is an alternate option to individual microfilters. Central filters are recommended when:
Because of the hard-wired nature of central filters, they must be installed ONLY by Austel licensed cablers.
ADSL services are specific to the phone line that they are enabled on. When you move, you need to apply for a new service and disconnect the old service.
You can download an address change form by clicking here
Contact our office on 1300 132351 if you require assistance with the process.
There are a couple of alternatives, depending on exactly what you need to do.
Your email can be accessed from any Internet connected PC (at a friend's house, your office, an Internet cafe, Wifi hotspot, etc) using Virtual Access WebMail. Just visit www.virtual.net.au and click on "My MailBox".
If you need a broadband service while away from home, a 3G broadband service could be suitable for you.
Download and print the application form (PDF). Complete it and return it to Virtual Access by fax or mail (full details are on the form).
Most services are activated in around 5 working days.
Please note that in some cases, it takes longer to get service due to capacity issues at your local telephone exchange, or problems with your telephone line.
Virtual Access proactively monitors the status of pending ADSL orders, and reports any news to you by email as soon as it is known.
Churn is the name given to a process that allows you to move an ADSL service from one ISP to another without actually disconnecting. A service undergoing a churn usually suffers disruption for only a few hours. Disconnecting and reconnecting would involve at least several days downtime.
Virtual Access participates in the industry churn programme through our upstream partners. This means that if you already have an ADSL service, you can churn to Virtual Access at any time.
For more information, see the Virtual Access ADSL Churn form (PDF).
If you purchase your ADSL modem from Virtual Access, we'll provide a simple guide to the installation process. If you run into trouble, you can always give us a call.
However, if you require one, give our sales office a call. We regularly work with a number of field technicians and may be able to provide a referral to someone in your area.
The following telephone products are incompatible with ADSL:
Contact the Virtual Access sales office for further information on these products if required.