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Don't get scammed! Print

Today Virtual Access customers are being targeted by a scam email.  Unlike many of the scam emails we see, this one is reasonably well put together - but there are still some clues that it's not genuine.


Do not respond to the email in question (or any like it), and if you have responded and given out your email password, contact us urgently on 1300 132351.


The email is addressed from This e-mail address is being protected from spambots. You need JavaScript enabled to view it and starts out by addressing "Virtual Access Account Subscriber" or "Virtual Access Account Owner" and explains that we're having congestion because of anonymous registration of accounts.  It requires you to cough up your Username, Password, DOB and Country within 24 or 48 hours to avoid having your account shut down.


 Let's be clear.  This email is not from Virtual Access.  There is no problem with our email system, and we're not in the business of shutting down accounts on short notice!  You should delete any such email.


There are  a few clues here that astute observers will recognise.  In case you missed them, or perhaps you're a new customer, let's run through them quickly.


  • This e-mail address is being protected from spambots. You need JavaScript enabled to view it is a non-existent email address
  • We would address you by name (or occasionally, Sir/Madam etc if you represent a business or organisation) when sending you email, not as "Virtual Access Account Subscriber" or similar impersonal greeting
  • We don't allow for anonymous registration of accounts
  • We do our best to not contradict ourselves!  The samples of this email we have seen refer to both a 24 and 48 hour deadline in the same email!
  • We would NEVER ask or encourage you to divulge a password by email.


This kind of email is most correctly described as a "pfish".  The sender (whoever they are) are going pfishing for email accounts that they can use.  More than likely, if you divulge your details, your email address will be used to send spam in the not-too-distant future.  Aside from the inconvenience that causes all concerned, it has the potential to impact on the reputation of our email server, and therefore cause disruption to ALL of our customer's email messages.  That's why we say again, if you have responded to this email (or any like it) with your password details, please contact us urgently to have our password changed.


Please note that where access is gained to our servers using your password, you are responsible for that usage.  If spam is sent using your account, you may incur charges from us for the time and effort involved in dealing with any repercussions - so it's in your best interests to give us a call before it happens if you're unsure in any way!